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FAQ

Aurabeat AG+ Medical Grade Silver Ion Antiviral Air Purifier, combined with silver ion, ultraviolet and plasma triple air disinfection technology, passed a third-party test in a virology laboratory and confirmed that it can eliminate> 99.9% of COVID-19 in 15 minutes.

Most air cleaners in the market only trap but do not have the function of eliminating viruses. When replacing the filter or moving the air cleaners, the dust, particulate matter, and viruses accumulated on the surface of the filter element will easily raise and re-enter the air, causing a secondary infection to the person replacing the filter and people standing nearby.

 

Aurabeat AG+ Medical Grade Silver Ion Antiviral Air Purifier can effectively eliminate the bacteria and viruses captured on the filter in a short time, greatly reducing the risk of secondary infection.

Even though most air cleaners on the market have two filtration mechanisms, most of them can only filter dust particles and remove odor. The triple disinfection and double purification technology of Aurabeat AG+ Medical Grade Silver Ion Antiviral Air Purifier can effectively eliminate bacteria and viruses including SARS-COV-2 (the virus that causes Covid-19), and remove fine dust particles and suspended particles, odor, formaldehyde and harmful gases.

The US virology laboratory uses SARS-COV-2 virus that can infect human respiratory tract cells for actual testing and certification and has proven that Aurabeat AG+’s Silver Ion technology can effectively eliminate SARS-COV-2 that can infect human respiratory tract cells in a short time.

Yes. Aurabeat AG+ Medical Grade Silver Ion Antiviral Air Purifier has gone through airborne influenza virus elimination test and the result proves > 99.99% elimination on 2 subtypes of airborne influenza virus.

Yes. Aurabeat AG+ Medical Grade Silver Ion Antiviral Air Purifier is certified by the US FDA as a Class II Medical Device.

No. Since our unique Silver Ion technology does not release Silver Ions into the air, the Silver Ions are coated onto the filter layer of the filter element, and will not be inhaled into the lungs, nor absorbed by the skin, and the technology does not affect human health.

The Silver Ion technology quickly and efficiently eliminates bacteria and viruses that are captured on the filter, effectively reducing the risk of secondary infection while the plasma disinfection layer can quickly and efficiently eliminate microorganisms escaping the filter and decompose toxic carcinogenic gases (formaldehyde and other volatile organic compounds). The two technologies complement each other to achieve highly efficient air disinfection.

The filtration efficiency of the HEPA filter is 99.95%, and the filtration efficiency of AG+ NSP-X2’s H12 filter is 99.7%, so the difference between the two is less than 0.3%. Also, generic HEPA filters do not have antiviral properties, so the high-efficiency Silver Ion air filter of Aurabeat AG+ Pro Silver Ion Antiviral Air Purifier is even better.

Natural non-metallic minerals are used to remove harmful gases, formaldehyde, benzene, VOC, and odor from the air. The Nano-crystalline Filter can be cleaned by exposure to sunlight for 1 to 3 hours every 2 months, then it can be reused. Under normal usage, it can be used for one year before it needs to be replaced.

The UV / UV-C lamp can eliminate bacteria and viruses in the air, and it continuously irradiates the inside of the machine to help disinfect the inside of the air purifier. This is also a detail that many air cleaners on the market ignore.

Aurabeat AG+ Silver Ion Antiviral Air Purifier does not affect the indoor air humidity. If the indoor air humidity is too high, it will be easier for bacteria and mold to grow.

Aurabeat AG+ Medical Grade Silver Ion Antiviral Air Purifier specializes in disinfecting the air. Our unique Silver Ion technology has been proven to eliminate> 99.9% of COVID-19 in 15 minutes.

Most air cleaners on the market that claim to have antimicrobial air filters merely apply disinfectant to the air filter, while reporting the disinfectant’s bacteria-elimination performance rather than that of the air filter/air cleaner.  As a result, the air filter fibre structure will be damaged, and its filtration performance will be reduced. The antibacterial efficacy of the disinfectant will also be considerably diminished after it evaporates or dries. Aurabeat however, send our Silver Ion Air filter directly for third-party virology tests, instead of testing a disinfectant.

Another technique to deceive and mislead consumers is to promote air cleaners or air purifiers that claim to be able to collect PM 0.1. Because high-efficiency air filters are more efficient at capturing PM 0.1 than PM 0.3 due to physical factors, several international test standards for air filters – such as ASHRAE 52.2, EN 1822 and others, demand testing of the filtration efficiency of PM 0.3 rather than PM 0.1.  Aurabeat AG+ Silver Ion Antiviral Air Purifier’s high-efficiency Silver Ion filter, filters PM 0.3 with a 99.7% efficiency, therefore the effectiveness of filtering PM 0.1 is better than 99.7%. For more details on this, please refer to the book: Hinds, 1999, Aerosol Technology.

Our Nano-crystalline filter is a new generation of deodorization material compared to activated carbon. Because activated carbon will split into fine carbon powder, it may enter the air and increase the level of suspended particles, but this will not happen with Nano-crystalline material.

When replacing the filter element or moving the air cleaner, the dust, suspended particles, and viruses that accumulate on the surface of the filter element can be easily detached from the air filter and re-enter the air, causing a secondary infection. Aurabeat AG+ Silver Ion Antiviral Air Purifier can effectively eliminate the bacteria and viruses captured on the filter element in a short time, greatly reducing the risk of secondary infection.

Filters of air cleaners/ air purifiers that can be washed with water are only low/medium grade filters. The filters used in infectious wards, isolation wards, operating rooms, etc. are not washable filters, because those washable low/medium-grade filters do not have good enough filtration efficiency, especially in filtering Nano-scale viruses.

Filters can be purchased from the Aurabeat website HERE or from our authorised resellers.

The Aurabeat AG+ Silver Ion Antiviral Air Purifier (NSP series) provides a 40-50 square metre coverage area. The lowest fan speed mode can achieve an air change and air disinfection of 1.3 times per hour at a height of 2.5 metres, while the highest fan speed mode can achieve an air change and air disinfection of 3.4 times per hour at a height of 2.5 metres.

Please refer to our online store for current prices https://aurabeat.com.my/filter/

Our Silver Ion technology does not spray Silver Ions into the air and does not produce disinfection sprays or any chemical by-products. Also, the Silver Ion itself is safe.

The available area of the AG+ Silver Ion Antiviral Air Purifier is listed in the description of the product (https://aurabeat.com.my/productcomparisonchart.pdf). As an example, the NSP model covers 40-50m2 and the airflow rate of the machine ensures 3.4 air change per hour, i.e. the room air will be circulated, disinfected and purified more than 3 times per hour. Efficient triple disinfection technology can cater for any number of people in the room.

The AURABEAT AG + Silver Ion Antiviral Air Purifier has a smart mode. It uses a precise sensor to monitor indoor air pollutant levels and adjust the airflow rate. Even under the highest airflow rate, the noise level is very low.

The High-Efficiency Silver Ion Air Filter destroys and suppresses viruses and microorganisms and can eliminate the microorganisms accumulated on the filter surface. Users do not need to worry about the risk of infection when replacing filters. High-efficiency UV light for long-lasting disinfection of the air and the inside of the air purifier. The plasma disinfection layer provides rapid disinfection, eliminating any remaining microorganisms in air. These 3 disinfection technologies ensure air healthiness and safety.

In addition to eliminating microorganisms, AURABEAT AG+ can also effectively remove PM2.5, PM1.0, haze/smog, formaldehyde, benzene, volatile organic compounds, smoke, and odor. AURABEAT AG+ is an all-around yet highly efficient air purification and sterilization unit.

Yes, most allergen caused asthma and respiratory allergies are caused by particulate pollutants. Other than efficiently eliminating viruses and microorganisms, our high efficiency Silver Ion air filter can remove >99.7% of particulate pollutants from the air, making it effective to relieve asthma and respiratory allergies.

It is recommended to close doors and windows when using the air purifier to ensure the purification function can achieve efficient and rapid ventilation and disinfection. If necessary, open a few windows to keep the room ventilated.

When the filter is used for 2000 hours, the display panel will show the indicator light to indicate that it’s time to change the filter. Please check the cleanliness of the filter at this time, and replace it if necessary.

Depending on the model, the AURABEAT AG+ air purifiers are equipped with an automatic induction mode, and 3 fan speeds which can be selected.

After 20 to 30 minutes of general use, the air quality would have been significantly improved. However you can leave it on for as long as you wish.

Generally, there is no need to turn on the air purifier when no one is there. But if necessary, there is no problem operating it for 24 hours a day, all year long.

You can go to Aurabeat Malaysia’s official website: www.aurabeat.com.my.

Aurabeat Malaysia e-store accepts payment through credit card, credit card installment and online banking.

Currently we only support delivery within Malaysia. If you require overseas shipment, please email us at sales@aurabeat.com.my

Products will be delivered within 7 working days after order confirmation and payment (except for pre-ordered products).

Your Air Purifier is covered by a 24 months warranty from date of purchase – on manufacturing defects. Filters and UV lights are not covered by warranty as they are considered consumables. You can register for warranty on the official website. Note that the product model, product serial number, date of purchase, place of purchase, etc. must be filled out in the warranty form. Remember to keep the invoice for warranty purposes.

You can contact our customer service department through the chatbot on this website or email us at service@aurabeat.com.my to arrange for a replacement within seven days from the date of receipt.

The product warranty period is 1 year. During the warranty period, repairs are free, but the customer needs to return the product to the company’s service department at Infinite Centre, 2nd Floor, 1, Jalan 13/6, 46200 Petaling Jaya, Selangor for repair and maintenance and retrieve the product after the repair is completed. The cost of sending and returning the product to the service centre are at customers’ cost.

Aurabeat AG+ Medical Grade Silver Ion Antiviral Air Purifier, combined with silver ion, ultraviolet and plasma triple air disinfection technology, passed a third-party test in a virology laboratory and confirmed that it can eliminate> 99.9% of COVID-19 in 15 minutes.

Some air cleaners in the market do not have the function of eliminating viruses. When replacing the filter or moving the air cleaners, the dust, particulate matters, and viruses accumulated on the surface of the filter element will easily raise and re-enter the air, causing a secondary infection.

Aurabeat AG+ Medical Grade Silver Ion Antiviral Air Purifier can effectively eliminate the bacteria and viruses captured on the filter in a short time, greatly reducing the risk of secondary infection.

Even though most air cleaners on the market have two filtration mechanisms, most of them can only filter dust particles and remove odor. The triple disinfection and double purification technology of Aurabeat AG+ Medical Grade Silver Ion Antiviral Air Purifier can effectively eliminate bacteria and viruses including SARS-COV 2 (the virus that causes Covid-19), and remove fine dust particles and suspended particles, odor, formaldehyde and harmful gases.

The US virology laboratory uses SARS-COV2 virus that can infect human respiratory tract cells for actual testing and certification and has proven that Aurabeat AG+’s silver ion technology can effectively eliminate SARS-COV2 that can infect human respiratory tract cells in a short time.

Yes. Aurabeat AG+ Medical Grade Silver Ion Antiviral Air Purifier has gone through airborne influenza virus elimination test and the result proves > 99.99% elimination on 2 subtypes of airborne influenza virus.

Yes. Aurabeat AG+ Medical Grade Silver Ion Antiviral Air Purifier is certified by the US FDA as a Class II Medical Device.

No. Since our unique silver ion technology does not release silver ions into the air, the silver ions are coated onto the filter layer of the filter element, and will not be inhaled into the lungs, nor absorbed by the skin, and the technology does not affect human health.

The silver ion technology quickly and efficiently eliminates bacteria and viruses that are captured on the filter, effectively reducing the risk of secondary infection while the plasma disinfection layer can quickly and efficiently eliminate microorganism escaping the filter and decompose toxic carcinogenic gases (formaldehyde and other volatile organic compounds). The two technologies complement each other to achieve highly efficient air disinfection.

The filtration efficiency of the HEPA filter is 99.95%, and the filtration efficiency of AG+ NSP-X1’s H12 filter is 99.7%, so the difference between the two is only less than 0.3%. Also, the general HEPA filter does not have antiviral property, so the high-efficiency silver ion air filter of Aurabeat AG+ Pro Silver Ion Antiviral Air Purifier is even better.
NANO-CRYSTALLINE FILTER: Natural non-metallic minerals are used to remove harmful gases, formaldehyde, benzene, VOC, and odor from the air. The Nano-crystalline Filter can be cleaned by exposure to sunlight for 1 to 3 hours every 2 months, then it can be reused. Under normal usage, it can be used for one year before it needs to be replaced.

The UV / UV-C lamp can eliminate bacteria and viruses in the air, and it continuously irradiates at the inside of the machine to help disinfect the inside of the air purifier. This is also a detail that many air cleaners on the market ignore.

Aurabeat AG+ Silver Ion Antiviral Air Purifier does not affect the indoor air humidity. If the indoor air humidity is too high, it will be easier for bacteria and mold growth.

Aurabeat AG+ Medical Grade Silver Ion Antiviral Air Purifier specializes in disinfecting the air. Our unique silver ion technology has been proven to eliminate> 99.9% of COVID-19 in 15 minutes.

Many air cleaners claimed with antimicrobial air filter on the market simply put disinfectant onto the air filter, while disclosing the bacteria elimination efficiency of the disinfectant instead of the air filter/air cleaner. Many disinfectants will damage the air filter fiber structure and lower its filtration performance. Also, after the disinfectant evaporated or dried, the antimicrobial performance will be greatly reduced. Aurabeat AG+ air purifiers, however, directly send our silver ion air filter media for the third-party virology test, instead of testing a disinfectant to mislead customers.

Air cleaners or air purifiers on the market advertise that they can capture PM 0.1 is yet another way to mislead consumers. Due to physical factors, the efficiency of high-efficiency air filters to capture PM 0.1 is higher than that of PM 0.3, which is why many international test standards for air filters, such as ASHRAE 52.2, EN 1822, etc., require testing the filtration efficiency of PM 0.3 instead PM 0.1. The high-efficiency silver ion filter of Aurabeat AG+ Silver Ion Antiviral Air Purifier filters PM 0.3 with an effect of 99.7%, so the efficiency of filtering PM 0.1 is higher than 99.7%. For more details on this, please refer to the book: Hinds, 1999, Aerosol Technology.

Nano-crystalline filter is a new generation of deodorization material compared to activated carbon. Because activated carbon will split into fine carbon powder, it may enter the air and increase the level of suspended particles, but this will not happen with Nano-crystalline material.

When replacing the filter element or moving the air cleaner, the dust, suspended particles, and viruses that accumulate on the surface of the filter element can be easily detached from the air filter and re-enter the air, causing a secondary infection. Aurabeat AG+ Silver Ion Antiviral Air Purifier can effectively eliminate the bacteria and viruses captured on the filter element in a short time, greatly reducing the risk of secondary infection.

Filters of air cleaners/ air purifiers that can be washed with water are only low/medium grade filters. The filters used in infectious wards, isolation wards, operating rooms, etc. are not washable filters, because those washable low/medium-grade filters do not have good enough filtration efficiency, especially in filtering Nano-scale viruses.

Filters can be ordered from Hygieia, our resellers and online store.

Aurabeat AG+ Silver Ion Antiviral Air Purifier (NSP series) has an effective protection area of 40-50 square meters. At an area of 40-50 square meters and a height of 2.5 meters, the lowest wind speed can achieve an air change and air disinfection of 1.3 times per hour, and the highest wind speed achieve an air change and air disinfection of 3.4 times per hour.

The High-Efficiency Silver Ion Air Filter generally needs to be replaced after 6 to 12 months of usage. The product has a smart timer reminder. After 2000 hours of use, you can check if the filter is still clean. A clean filter can be reused for another 2000 hours. If the filter becomes grey/black, it needs to be replaced.
The Nano-crystalline Filter can be cleaned by exposure to sunlight for 1 to 3 hours every 2 months, then it can be reused. Under normal usage, it can be used for one year before it needs to be replaced.
The CSP-X1 Filter for AG+ Portable can be used for 3-6 months before it needs to be replaced.

Filter set for:

  • NSP-X1/X2 – Coming Soon
  • NSP-PCO filter – Coming Soon
  • LSP-X1 filter – Coming Soon
  • CSP-X1 filter – Coming Soon

Silver ion technology does not spray silver ions into the air and does not produce disinfection sprays or any chemical by-products. Also, the silver ion itself is safe.

The available area of the AG+ silver ion antiviral air purifier (NSP series) is 40-50m2, and the airflow rate of the machine ensures 3.4 air change per hour, i.e. the room air will be circulated, disinfected and purified more than 3 times per hour. Efficient triple disinfection technology can cater for any number of people in the room.

The AURABEAT AG + Silver Ion Antiviral Air Purifier has a smart mode. It uses a precise sensor to monitor indoor air pollutant levels and adjust the airflow rate. Even under the highest airflow rate, the noise level is very low.

The High-Efficiency Silver Ion Air Filter destroys and suppresses viruses and microorganisms and can eliminate the microorganisms accumulated on the filter surface. Users do not need to worry about the risk of infection when replacing filters. High-efficiency UV light for long-lasting disinfection of the air and the inside of the air purifier. The plasma disinfection layer provides rapid disinfection, eliminating any remaining microorganisms in air. These 3 disinfection technologies ensure air healthiness and safety.

In addition to eliminating microorganisms, AURABEAT AG+ can also effectively remove PM2.5, PM1.0, haze/smog, formaldehyde, benzene, volatile organic compounds, smoke, and odor. AURABEAT AG+ is an all-around yet highly efficient air purification and sterilization unit.

Yes, most allergens caused asthma and respiratory allergies are caused by particulate pollutants. Other than efficiently eliminate virus and microorganism, our high efficiency silver ion air filter can remove >99.7% of particulate pollutants from air, making it effective to relief asthma and respiratory allergies.

It is recommended to close the doors and windows when using the air purifier to ensure the purification function can achieve efficient and rapid ventilation and disinfection. If necessary, open a few windows to keep the room ventilated.

When the filter is used for 2000 hours, the display panel will show the indicator light to indicate changing the filter. Please check the cleanliness of the filter at this time, and replace it if necessary.

The AURABEAT AG+ air purifier (NSP series) is equipped with an automatic induction mode, and 3 wind speeds can be selected.

After 20 to 30 minutes of general use, the air quality has been significantly improved. It is recommended that it can be used for a long time.

Generally, there is no need to turn on the air purifier when no one is there. But if necessary, it is no problem to open for 24 hours all year long.

You can go to our official website: aurabeat.com.my, online stores in Shopee and Lazada or through our authorized resellers.

The online store accept payment through

credit card and online banking

Currently we only support delivery within

Malaysia, if you need to deliver to other

countries, please email info@aurabeat.com.my

Products will be delivered within 7 working days after order confirmation and payment (except for pre-ordered products)

You can register for maintenance on the official website. Note that the product model, product serial number, date of purchase, place of purchase, etc. must be filled in the maintenance form. Remember to keep the invoice for warranty purposes.

You can contact our customer service department to arrange replacement within seven days from the date of receipt.

The product warranty period is 1 year. During the maintenance period, repairs are free, but the customer needs to return the product to the company’s repair department in 8M St. Peter St. Brgy. Kaunlaran Quezon City for repair and maintenance and retrieve the product after the repair is completed.

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DISCLAIMER : Aurabeat tests the functionality of our products using a variety of methods. When evaluating the technology’s potential benefits, consumers should consider their specific application and environmental conditions. Consumers should also take reasonable precautions to avoid the spread of pathogens such as SARS-CoV-2. Consumers cannot rely solely on our products to contain or prevent its spread. It is crucial to follow all applicable public health laws and guidelines issued by national, federal, state, and local authorities, including World Health Organization guidance (WHO), Ministry of Health (MOH), including but not limited to social distancing, hand hygiene, cough etiquette, and the use of face masks.

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