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Exchange & Return

For further information on the terms, conditions and methods of return and exchange, please refer to the following Warranty Statement or contact our Customer Service Centre.

Return and Replacement Policy

  1. Return and replacement is allowable within a period of 7 days from the date when the order is received for regular–priced items.
  2. Return of unit due to change of mind is not allowed. Only defective goods can be returned or exchanged.
  3. If the item is defective, kindly send us an email at service@aurabeat.com.my and a Customer Service Representative will get in touch with you to investigate and provide you with instructions on the matter.
  4. Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase. Shipping and handling charges are non-refundable.

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DISCLAIMER : Aurabeat tests the functionality of our products using a variety of methods. When evaluating the technology’s potential benefits, consumers should consider their specific application and environmental conditions. Consumers should also take reasonable precautions to avoid the spread of pathogens such as SARS-CoV-2. Consumers cannot rely solely on our products to contain or prevent its spread. It is crucial to follow all applicable public health laws and guidelines issued by national, federal, state, and local authorities, including World Health Organization guidance (WHO), Ministry of Health (MOH), including but not limited to social distancing, hand hygiene, cough etiquette, and the use of face masks.

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